Returns Policy

If you are unhappy with your purchase we accept unworn returns for replacement or refund within 7 days.

Our returns address is:

Vbay Direct
Return Department
PO Box 48556
London NW4 9AS

Faulty returns must be sent back for inspection before a refund will be issued. If the product is found to have a defect you will be offered a refund or exchange (if available).

Returned goods must be adequately sealed in original packaging. Failure to do so could result in only a partial refund being issued.
 
Please ensure you ask for a certificate of posting as proof you have sent the package. If you return an item without proof of postage and it is lost in transit we reserve the right not to issue a refund. You are responsible for the item until we receive it.

We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure).